VELLORO · P.O. BOX 70 · 2240 AB WASSENAAR · THE NETHERLANDS
CC: 74151193 · VAT NR: NL 8597 89 846 B 01 · IBAN: NL 81 ABNA 0 842980318
Last Modified February 2020
VELLORO is a custom clothing e-commerce company. Customers use our services to purchase custom fit/made to measure clothing on- and offline. We are incorporated in The Netherlands and our production is based in Naples, Italy.
We collect your personal information in order to provide and continually improve our products and services. Here are the types of information we gather:
We receive and store any information you provide in relation to our services. You provide information to us when you:
As a result of those actions, you might supply us with such information as: your name; address and phone number; payment information; your age; your size; your location information; e-mail addresses of your friends and other people; content of e-mails to us; personal description in your account; corporate and financial information; credit history information; VAT numbers; and device log files and configurations.
We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.
We process your personal information to operate, provide and improve our services that we offer to our customers. These purposes include:
4.1. Purchase and delivery of products and services.
We use your personal information to take and handle orders for our custom fit/made to measure clothing, to deliver our products and services, to process payments, and to communicate with you about orders, products and services and promotional offers.
4.2. Provide and improve our services.
We use your personal information to provide functionality, analyze performance, fix errors, and improve usability and effectiveness of our services. For example, we use your saved custom sizes, order history and feedback to improve our size algorithms, fabrics and our products in general. Moreover, we use your communication with our customer service to learn from your possible complaints and to solve any service issues.
We use your personal information to communicate with you about one of our products you have specifically requested to be notified about.
In certain cases, we have a legal obligation to collect and process your personal information. For instance, we collect bank account information for identity verification and other purposes.
We use your personal information to communicate with you in relation to outstanding orders (order confirmations, order status updates, shipping information) via different channels (mainly by e-mail, though also by phone). We may furthermore send you marketing messages via e-mail, for example about new products, style suggestions and new content we added to our website. You can change your marketing e-mail preferences at any time by clicking the ‘unsubscribe link’ in the footer of any marketing email.
We use personal information such as your interactions with our website, content, or services to display interest-based ads for features, products, and services that might be of interest to you.
We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers.
We may also ask for your consent to process your personal information for a specific purpose that we com-municate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
We make available to you services, products, applications, or skills provided by third parties for use on or through our services. Velloro cooperates with third parties in providing its custom-made products. As such, Velloro shall share your transactions with these third parties whenever it provides these custom-made products.
We release account and other personal information when we believe release is appropriate to comply with the law, to enforce or apply our terms and conditions and other agreements and to protect the rights, property or safety of Velloro, our users or others.
You will receive a Policy when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.
Transfers out of the European Economic Area
The security and confidentiality of your personal information is important to Velloro. To protect your personal information from unauthorized access and disclosure, we have implemented security safeguards designed to protect your data such as HTTPS. We furthermore work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We review our security procedures regularly to consider appropriate new technology and updated methods. Despite of our efforts, unfortunately there is no guarantee that our security measures are impenetrable.
In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact us at firstname.lastname@example.org.
Cookies are generally subdivided into strictly necessary cookies (required for the operation of our site), analytical cookies (recognize, counts the numbers of users and see how these users navigates through our site), functional cookies (improve the functional performance of our site) and targeting cookies (records your visit to our site, the pages you have visited and the links you have followed etc.). The first three mentioned cookies are session cookies which are erased when you close your browser. Targeting cookies are persistent cookies, which remains on your device for us to use during a next visit to our site. You can delete these cookies via your browser settings.
We advertise online through managed social media, on unaffiliated sites and mobile applications. To learn how our advertising campaigns are performing, we may collect information via cookies on our site through our advertising service providers. The information we collect includes IP addresses, number of page visits, pages viewed via our site, search engine referrals, browsing activities over time and across other websites following your visit to our site or applications, and responses to advertisements and promotions on the websites and applications where we advertise.
To identify new visitors on our site, we use certain information to recognize returning visitors, to advertise on other websites and mobile applications not affiliated with us, to analyze the effectiveness of our advertisements, eventually to learn about our site visitors and our customers to determine if and in what kind of new products or services they might be interested in. When we work with online advertising vendors, they provide you with relevant and useful ads. This may include ads served on or through our site and/or ads served on other companies’ sites. These ads may be based on information collected by us or third parties.
If you are concerned that your personal information is not correct, you can change or remove this yourself by logging in on your personal account. Only you or and our customer services (upon your request) are able to access your personal data from the site using your email and password. If you prefer, you may contact us and we will amend your personal details. You may contact us at email@example.com.
Our contact details:
P.O. Box 70, 2240 AB Wassenaar, The Netherlands
Telephone: +31 85 0188592| E-mail: firstname.lastname@example.org