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Privacy Policy

VELLORO · P.O. BOX 70 · 2240 AB WASSENAAR · THE NETHERLANDS

CC: 74151193 · VAT NR: NL 8597 89 846 B 01 · IBAN: NL 81 ABNA 0 842980318

 

Last Modified February 2020

 

  1. A SHORT INTRODUCTION OF VELLORO.

VELLORO is a custom clothing e-commerce company. Customers use our services to purchase custom fit/made to measure clothing on- and offline. We are incorporated in The Netherlands and our production is based in Naples, Italy.

 

  1. GENERAL INFORMATION ABOUT OUR PRIVACY POLICY.

VELLORO is committed to protect the personal information of its customers. By personal information we mean information that identifies or can identify you personally. In this Privacy Policy we explain how we collect and process your personal information through our website/online store, services, offline sales occasions and (mobile) applications that reference this Privacy Policy.

 

  1. WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES VELLORO COLLECT?

We collect your personal information in order to provide and continually improve our products and services. Here are the types of information we gather:

 

    1. Information you give us:

We receive and store any information you provide in relation to our services. You provide information to us when you:

    • Search for products.
    • Register and sign up as a registered user on our website/online store.
    • Place an order through our website/online store.
    • Place an order on online sales occasions.
    • Provide information in your account (e.g. name, postal and/or billing address, e-mail address, telephone number, date of birth).
    • Sign up for our newsletter.
    • Configure your settings on, provide data access permissions for, or interact with your device.
    • Communicate with us by phone, e-mail or otherwise.

 

As a result of those actions, you might supply us with such information as: your name; address and phone number; payment information; your age; your size; your location information; e-mail addresses of your friends and other people; content of e-mails to us; personal description in your account; corporate and financial information; credit history information; VAT numbers; and device log files and configurations.

 

    1. Automatic information:

We automatically receive and store certain types of information when you use our services (e.g. our website and our applications), such as information about your use, including your interaction with content and services available through our website and our applications. Like many websites, we use cookies and other unique identifiers (e.g. web beacons and ad tags) to recognize you and/or your device(s) on, off and across different services and devices. You can control cookies yourself through your browser settings. We furthermore obtain certain types of information when your web browser or device accesses our website and applications and other content served by or on behalf of Velloro on other websites. Examples of what we collect:

 

    • The Internet protocol (IP) address used to connect your computer to the Internet.
    • Login; e-mail address; password.
    • The location of your device or computer.
    • Device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures.
    • Purchase and content use history, which we sometimes aggregate with similar information from other customers to create features
    • The full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products and/ or content you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).
    • Phone numbers used to call us.

 

We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.

 

    1. Information from other sources:
      We might receive information about you from other sources. Examples of the information we may receive:

 

    • Information about your interactions with products and services offered by our subsidiaries.
    • Search results and links, including paid listings (such as Sponsored Links).

 

  1. FOR WHAT PURPOSE DOES VELLORO PROCESS YOUR PERSONAL INFORMATION?

We process your personal information to operate, provide and improve our services that we offer to our customers. These purposes include:

 

4.1. Purchase and delivery of products and services.

We use your personal information to take and handle orders for our custom fit/made to measure clothing, to deliver our products and services, to process payments, and to communicate with you about orders, products and services and promotional offers.

 

4.2. Provide and improve our services.

We use your personal information to provide functionality, analyze performance, fix errors, and improve usability and effectiveness of our services. For example, we use your saved custom sizes, order history and feedback to improve our size algorithms, fabrics and our products in general. Moreover, we use your communication with our customer service to learn from your possible complaints and to solve any service issues.

 

    1. Recommendations and personalization.

We use your personal information to communicate with you about one of our products you have specifically requested to be notified about.

 

    1. Comply with legal obligations.

In certain cases, we have a legal obligation to collect and process your personal information. For instance, we collect bank account information for identity verification and other purposes.

 

    1. Communicate with you.

We use your personal information to communicate with you in relation to outstanding orders (order confirmations, order status updates, shipping information) via different channels (mainly by e-mail, though also by phone). We may furthermore send you marketing messages via e-mail, for example about new products, style suggestions and new content we added to our website. You can change your marketing e-mail preferences at any time by clicking the ‘unsubscribe link’ in the footer of any marketing email.

 

    1. Advertising.

We use personal information such as your interactions with our website, content, or services to display interest-based ads for features, products, and services that might be of interest to you.

 

    1. Fraud prevention.

We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers.

    1. Purposes for which we seek your consent.

We may also ask for your consent to process your personal information for a specific purpose that we com-municate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

  1. DOES VELLORO SHARE YOUR PERSONAL INFORMATION?

Velloro shares customers’ personal information to others only as described below and with third parties that follow practices at least as protective as those described in this Privacy Policy. We do not share personal data with third parties for their direct marketing purposes without your permission.

 

    1. Transactions involving third parties.

We make available to you services, products, applications, or skills provided by third parties for use on or through our services. Velloro cooperates with third parties in providing its custom-made products. As such, Velloro shall share your transactions with these third parties whenever it provides these custom-made products.

 

    1. Third party service providers.

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.

 

    1. Protection of Velloro and others.

We release account and other personal information when we believe release is appropriate to comply with the law, to enforce or apply our terms and conditions and other agreements and to protect the rights, property or safety of Velloro, our users or others.

 

    1. Business transfers.

We may share your personal data as part of a (preparation of) a sale, merger or change in control. Any entity which buys us, or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.

 

    1. Other than as set out above?

You will receive a Policy when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.

 

Transfers out of the European Economic Area

Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.

 

  1. SECURITY OF OUR CUSTOMERS.

The security and confidentiality of your personal information is important to Velloro. To protect your personal information from unauthorized access and disclosure, we have implemented security safeguards designed to protect your data such as HTTPS. We furthermore work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We review our security procedures regularly to consider appropriate new technology and updated methods. Despite of our efforts, unfortunately there is no guarantee that our security measures are impenetrable.

 

  1. PERMISSION AND CONTROL OF YOUR PERSONAL INFORMATION

By using our services, you accept and consent to the practices described in this Privacy Policy as well as our terms and conditions. If you have any questions or objection as to how we collect and process your personal information, please contact us at info@velloro.com.

 

  • You can choose not to provide certain information but then you might not be able to take advantage of many of our services.
  • If you don't want to receive e-mail or other communications from us, you may choose to unsubscribe yourself from the mailing list via the link in the relevant communications.
  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Because cookies allow you to take advantage of some essential services, we recommend that you leave them turned on. For more information about cookies, see our Cookies Notice below.

 

  • If you want to browse our websites anonymously, you may do so by disabling cookies on your browser.
  • When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop any further processing of your data for that purpose.

In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact us at info@velloro.com.

 

  1. HOW LONG DOES VELLORO KEEP YOUR PERSONAL INFORMATION?

 

We retain your personal data while your account is in existence or as needed to provide you our services. This includes data you or others provided to us and data generated or inferred from your use of our services. Depending on the service you require, we will retain your personal information only for the period necessary to fulfill the purposes outlined in this Privacy Policy or as set out in our contracts with our business partners, unless a longer retention period is required or permitted by a law that applies to us.

 

  1. COOKIES NOTICE.

 

We use cookies and similar technologies (for example web beacons, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different services and devices. You can control cookies yourself through your browser settings.

Cookies are generally subdivided into strictly necessary cookies (required for the operation of our site), analytical cookies (recognize, counts the numbers of users and see how these users navigates through our site), functional cookies (improve the functional performance of our site) and targeting cookies (records your visit to our site, the pages you have visited and the links you have followed etc.). The first three mentioned cookies are session cookies which are erased when you close your browser. Targeting cookies are persistent cookies, which remains on your device for us to use during a next visit to our site. You can delete these cookies via your browser settings.

 

We advertise online through managed social media, on unaffiliated sites and mobile applications. To learn how our advertising campaigns are performing, we may collect information via cookies on our site through our advertising service providers. The information we collect includes IP addresses, number of page visits, pages viewed via our site, search engine referrals, browsing activities over time and across other websites following your visit to our site or applications, and responses to advertisements and promotions on the websites and applications where we advertise.

To identify new visitors on our site, we use certain information to recognize returning visitors, to advertise on other websites and mobile applications not affiliated with us, to analyze the effectiveness of our advertisements, eventually to learn about our site visitors and our customers to determine if and in what kind of new products or services they might be interested in. When we work with online advertising vendors, they provide you with relevant and useful ads. This may include ads served on or through our site and/or ads served on other companies’ sites. These ads may be based on information collected by us or third parties.

 

  1. CONTACT, NOTICES AND REVISIONS.

 

If you are concerned that your personal information is not correct, you can change or remove this yourself by logging in on your personal account. Only you or and our customer services (upon your request) are able to access your personal data from the site using your email and password. If you prefer, you may contact us and we will amend your personal details. You may contact us at info@velloro.com.

 

VELLORO is authorized to modify this Privacy Policy if necessary. We will inform you about modifications to give you the opportunity to review these. If you cannot agree, you have always the option to close your account. You acknowledge that when you continue to use our services after we published the updated Privacy Policy and send a notification about changes in this Privacy Policy, it means that the collection, use and sharing of your personal data/information is subject to the updated Privacy Policy.

 

Our contact details:

VELLORO B.V.

P.O. Box 70, 2240 AB Wassenaar, The Netherlands

Telephone: +31 85 0188592| E-mail: info@velloro.com